FREQUENTLY ASKED QUESTIONS to solve all your questions.

Delivery

HOW IS THE DELIVERY MADE?

Upon receipt of payment, generally, your accesses are sent to you, by email, within 2 hours, within a maximum of 24 hours.

Payment

HOW DO I PAY FOR MY IPTV SUBSCRIPTION?

For the payment of your subscription we accept credit cards and PAYPAL.

Subscription

WHAT IS IPTV?

 The Internet Protocol TeleVision or, IPTV uses Internet technology to send TV programs to your TV set. IPTV uses a high-speed Internet connection to bring you the best international programs directly to your home without a satellite dish. Simply connect your receiver to the Internet from home and on your TV, then sit back and enjoy.

WHAT IS THE DIFFERENCE BETWEEN TRADITIONAL AND SATELLITE IPTV PROGRAMMES?

A traditional satellite dish requires the customer to install a dish at his place of residence. IPTV offers a unique solution for customers who cannot proceed via satellite (due to the lack of visibility on the satellite or an apartment that has limitations). IPTV provides superior quality while being less expensive compared to traditional satellite.

HOW DO I INSTALL MY SUBSCRIPTION?

No manipulation will be necessary on your part, once the payment has been made, you will receive an email containing the procedure to follow.

MY SUBSCRIPTION DOESN'T WORK?

With us, you don’t just buy the product, but also a quality service! Technical support is available by email or on our website 

WHAT SPEED TO WATCH TV IN IPTV?

To view television correctly, IPTV offers you to test your internet speed. A connection speed of 10 mbps is necessary to watch IPTV channels in FULL HD and 4K. For IPTV channels in SD, a connection speed of 8mb/s is sufficient.

I HAVE THE KODI APPLICATION, HOW DO I GET MY M3U FILE TO WORK ON IT?

To read the m3u file of your iptv subscription on Kodi, you need to install an Addon under the name PVR iptv simple client, here is a little video that shows you how to do that  https://www.youtube.com/watch?v=agLVJ_B_LxY

I HAVE A LOT OF FREEZES AND JERKS AND MY PLANT APP, WHAT CAN I DO?

If you have an LG Smart TV :

– Remember to update your TV’s WebOs system and check that the Smart IPTV application is up to date.

In the Smart IPTV application “Settings”, change the “Stream player type” setting to “NC auto” and restart the TV.

Please refer to the Smart iptv application website for more details: http://siptv.eu/howto/

If the Smart IPTV application crashes and you notice repeated blackouts, please turn off the TV and unplug the cable from the power supply for about 30 seconds and then restart the application again (don’t worry because your playlist will not be erased, this will just clear your TV’s cache and reset the application to work again.

Samsung Smart TV :

Do you have blackouts, latencies, very slow channel loading, slow response when switching or trying to go back to groups or zap between channels?

In this case, try to delete the cache memory of your Tvs, the TV does not have as much memory as an Android box.

To delete the cache memory of your TV :

For Samsung F series: http://www.samsung.com/in/support/skp/htg/10840#none

If you have another version of Samsung, unplug the cable from the power supply of the TV for at least 30 seconds to do a Hard Reset so as to erase the temporary cache memory of the TV and remember to restart your router or internet box as well.

Also change the Buffer time option to “0” or “auto” from the Smart iptv application settings so you don’t use the memory.

For best results, use the Ethernet cable instead of Wifi to connect your TV to the internet.

Flow rate problem:

Perform a test on the website: fast.com check the speed it gives you (please use this site not another one as speedtest..etc )

If the result is less than 4Mbps: the stream won’t pass and you will have cuts on almost all channels. 
Recommended bit rate for HD: 8Mbps or more .
The recommended bit rate for FullHD: 12Mbps or more.
Application cache or insufficient RAM memory problem :

Sometimes the cause of jerks and jerks could be insufficient RAM or application cache problem, the most recommended is to have an Android BOX with 2GB or more of RAM.

In case of cache memory problems (Buffering on all channels, black screen) try to unplug the power cable from your TV or box and wait for 20 or 30 seconds and then plug it back in again, this will clear the application cache and may fix the problem.

Set the WiFi IP address and set the Google DNS:

Try to set the Wifi or ethernet IP address from the network settings of your smartphone, Android, PC, Smart TV or Mag, choose to set the IP address manually for example : 192.168.1.12 and use as DNS the one of Google : Primary DNS : 8.8.8.8 and secondary DNS (optional) : 8.8.4.4

 

DOES YOUR IPTV SUBSCRIPTION WORK WITH SMART TVS LG AND SMASUNG?

Yes, our subscription is compatible with SMart TV Smasung and LG and all other Smart TVs that work on Android, you just need to install and activate the Smart iptv application.Smart iptv

HOW DO I ADD THE PORTAL URL ON MY MAG?

The activation of iptv subscription on the MAG boxes is done entirely remotely, once the subscription is activated, we will send you a URL address that you must add to your PORTALS.

To do so :(on Settings => Servers => Portals) , as on the picture below :

IPTV 2 1

CAN IPTV WORLDSAT BE WATCHED SIMULTANEOUSLY ON DIFFERENT DEVICES?

No, in this case, you must obtain additional access for each device on which you want to watch multiple channels simultaneously.